CRM Server 2011, CCA & UII Requirements

Dec 24, 2012 at 7:34 AM

Hi,

I am new to CRM 2011. I need to develop call center application using CCA. I have very basic questions on settuping the environments.

Here are my questions

1. Whate are software requirement for Agent Desktop (client who will use this application in call center)?

2. What are minimum software requirement for Development machine?

3. WIF not supported on XP and UII requies WIF as a pre-requisites. Does it mean that we can not develop code on XP machine?

4. Is it requied to install UII on server. If yes, then what are the features need to select while installation ( Framework, UII solution, HAT software Factory, Citrix Server component, Quick Start).

5. Is it requied to install UII on Development machine. If yes, then what are the features need to select while installation ( Framework, UII solution, HAT software Factory, Citrix Server component, Quick Start).

6. Is it requied to install UII on Agent machine. If yes, then what are the features need to select while installation ( Framework, UII solution, HAT software Factory, Citrix Server component, Quick Start).

Please help me.