Issues in MOSS 2007 workflows attached to a document library

Jan 19, 2009 at 9:48 AM
Hi Everyone,

When the work flow is created by selecting the 2 options viz

 

‘Start this workflow when a new item is created
And
Start this workflow when an item is changed.

and then associated to the document library, the following issues are encountered in the scenarios mentioned below.

 

 1)       Upload of document: Even when the document is uploaded and approved by the approver, the approver who approved the document keeps on receiving recurring mails from the System Account. As a result the approval status remains pending and the document is not visible to rest of the users.
2)       Editing the document: Even when the document is edited and approved by the approver, the approver who approved the document keeps on receiving recurring mails from the System Account. As a result the approval status remains pending and the document is not visible to rest of the users.

 Our investigations have revealed that if the check box option ‘Start this work flow when an item is changed’ is checked then this problem arises. If we create 2 different workflows i.e. one for creation and one for editing then the work flow functions as expected for uploading the documents, but for editing of the document it keeps on sending recurring mails to the document approver, hence the approval status remains ‘pending’ and the document is not visible to rest of the users.

 Request you to please advise if you can suggest some solutions which we might have inadvertently missed out.

Thanks
Niraj Karkhanis